Deferment, Refund & Cancellation Policy

Baby Academy Sdn Bhd (“BA”)

We ask that you please ensure you register for the correct Event and choose the add ons relevant to your requirements. Should you require assistance at any time please do not hesitate to contact BA via email or phone +6010 243 5381 prior to finalising your registration.

Refunds are not payable if you simply change your mind, however if your circumstances change please contact BA immediately via email or phone +6010 243 5381 to amend your registration or associated requirements.

Registration Cancellation Policy

Should your circumstances change and you are unable to attend an Event, you must contact BA  by no later than 5 days prior to the commencement of the Event. A cancellation fee of RM100.00 will apply to cover costs incurred in relation to your registration. Should you cancel less than 2 days prior to the commencement of the Event, no refund will be payable. 

 

Registration Deferment Policy

Should your circumstances change and you are unable to attend an Event, you must contact BA  by no later than 3 days prior to the commencement of the Event. There will be no charges to defer your ticket to the next available workshop date. Should you cancel less than 2 days prior to the commencement of the Event, a deferment fee of RM80.00 will apply to cover costs incurred in relation to your registration 

 

Refund Processing

BA  will refund any fees paid to BA as a result of amending your registration and/or associated requirements, after taking into consideration the relevant cancellation policy, within 7 business days of receiving a refund request.

Online payment and Credit card surcharges are non-refundable.

Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received. Should payment have been via cheque you will be contacted to confirm your current mailing address, and a cheque will be mailed to you.

 

Event Cancellation or Postponement

Should an Event be cancelled or postponed due to unforeseen circumstances, BA  will endeavour to process a full refund within 90 days of such circumstances becoming known.

If you have any concerns or require clarification, please do not hesitate to contact us.

P:  +6010 243 5381

E:  enquiries@babyacademy.com.my